Frequently Asked Questions

Based on the Dorset and Hampshire border, I offer my DIY Décor Set Up service across Hampshire, Dorset and Wiltshire.

If your wedding is a little further afield, please still get in touch! I may be able to help, depending on your venue location and requirements.

If you’re looking to hire props and décor from Mae & Maple, you’re welcome to do so wherever your wedding is taking place. You’ll just need to arrange your own collection and return if it is out of my area, so those lovely little treasures can still make their way to your big day.

Absolutely!

I know how stressful it can be when your venue only allows a few hours of access before your wedding. That’s exactly why I offer my DIY Décor Set Up service, so you don’t have to rely on family and friends or worry about getting everything ready in time.

Simply tell me your venue name and postcode, your access time and when everything needs to be finished. I’ll put together a personalised quote based on your location and the amount of help needed to bring your décor plans to life! 

It’s easy!

Simply get in touch by email or through my contact form with your wedding date, venue location and a little about what you need.

For my DIY Décor Set Up service, we’ll chat through your plans and requirements before I prepare a personalised quote. For prop and décor hire, let me know which items you’re interested in, and I’ll confirm availability and costs.

Once you’re happy to go ahead, I’ll send over your agreement and invoice with the deposit details. Your booking is secured once your signed agreement and deposit have been received. Then we can look forward to bringing your plans to life!

Absolutely!

Planning a wedding involves lots of decisions, and I know your ideas can change along the way.

If you’d like my DIY Décor Set Up service, get in touch and we can chat about your plans. A £100 deposit will secure your date, so you can work out your plans later.

If you’d like to hire props and décor but aren’t sure what you need, my ‘Save My Date’ option is perfect! Simply share your date and venue location and pay a £100 deposit to secure your date in the Mae & Maple diary. You can then choose your items as your plans come together, as long as you confirm them at least 12 weeks before your hire date.

The £100 deposit paid for both services is then deducted from your final balance invoice, but is non-refundable if you decide not to go ahead with your booking or hire.

Of course!

I want to make your wedding as stress free as possible. Delivery and collection can be arranged for prop and décor hire, so just let me know what you need when you enquire.

If you’ve booked my DIY Décor Set Up service, we can chat about how everything will come together on the day.

Delivery and collection costs may apply.

For prop and décor hire, yes!

Although, ’m all about keeping your costs down, so I don’t make a profit on delivery and collection. The fee is based on your venue’s location and covers fuel, travel time, loading and unloading. Simply send me your venue name and postcode, and I’ll work out a quote for you.

If you’ve booked my DIY Décor Set Up service, travel costs will be included in your personalised quote, depending on your venue’s location.

Of course!

I actually encourage collection to help keep your costs down. Just make sure your vehicle is big enough for your chosen items. You’ll find measurements in each product description, so be sure to check these before arranging collection and return.

Yes, my wooden ceremony arch and its additional leg and backdrops, along with my DIY Fun Foto Frame, are delivery only due to their size and weight. I’ll also need to set these up for you.

Once in place, they can’t be moved unless you’d like me to stay and relocate them during your day. Just get in touch for a quote covering delivery, collection and any additional time needed.

For my DIY Décor Set Up service, I’ll discuss all your décor requirements with you beforehand so we can plan everything perfectly!

If you would like your hired props delivered and collected then there is a minimum hire fee of £250.00.

Yes of course you can, it just means you will have to organise collection and delivery from Barton on Sea in Hampshire. Collecting your props and decor yourself means you can have as much or as little as you like.

Sadly, I cannot refund monies paid for hired props you are unable to use due to bad weather. As we all know the UK weather is out of anyone’s control so I always recommend having a contingency plan in place so you can maximise the props you have hired, come rain or shine.

A typical hire period is for three days. Your props will be collected or delivered the day before your event and returned or collected the following day after your event. If you are holding an extended wedding or event and would like your hired props for longer, no problem, just let me know so we can discuss your requirements. 

For prop and décor hire, your final balance is due 4 weeks before your wedding or event and will include a £100 refundable damage deposit.

If you’ve booked my DIY Décor Set Up service, your payment schedule will be outlined in your personalised quote and agreement.

The £100 damage deposit applies to prop and décor hire and covers any items that are returned damaged or go missing. Once your props are returned and checked, your deposit will be refunded in full within 7 days if everything is present and in good condition.

If anything is damaged or missing, the relevant repair or replacement cost will be deducted, with any remaining balance returned to you. If the costs exceed £100, an additional invoice will be issued. Don’t worry, all repair and replacement costs are clearly listed in your hire agreement, so there are no hidden surprises!

Of course! I know plans can change as you get closer to your big day, so I’ll always try to be as flexible as possible.

For prop and décor hire, you can remove up to 25% of your original order, provided you let me know at least 12 weeks before your event. Want to add more? No problem! You can add extra items at any time, subject to availability.

If you’ve booked my DIY Décor Set Up service and your plans change, just get in touch so we can chat through any adjustments needed.

Yes I do and I wouldn’t be without it. Mae & Maple has public liability insurance to the sum of £5 million.